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A kid at my school had a seizure. 8221; I had to leave, because i was scared as hell. I later heard that he urinated in his pants. Shortly later, i saw the ambulance coming to the school. The Best Ways to Deliver the Best Service.

While new delivery channels like SMS-based surveying have become popular with a small group of members, the majority still prefer a phone-based survey, either before the customer disconnects or afterward with a follow-up outbound call.

Phones should not be your primary customer service channel. But this might not be the best option. If you are like most small businesses, you will have a phone support option that is either operated in-house or outsourced to a third party call center. Ways to Get Quality Customer Feedback.